Terms, Conditions and Privacy

1. About these Terms

1.1 This website, online.eazydogtraining.com (the “Website”), is owned and operated by Anniina Gowen trading as Eazy Dog Training (“Eazy Dog Training”, “we”, “us” or “our”).

1.2 These Terms and Conditions (“Terms”) apply to your access to and use of the Website and to the purchase and use of any online course, program, membership, subscription, digital content or physical product made available through the Website (together, the “Services”). By accessing the Website, creating an account or making a purchase, you agree to be bound by these Terms. If you do not agree, you must not use the Website or the Services.

1.3 In-person classes, private training and other services booked through eazydogtraining.com are governed by the terms published on that website.

1.4 We may amend these Terms at any time by publishing the amended Terms on the Website. The Terms in force at the time of a purchase apply to that purchase. Your continued use of the Website after an amendment constitutes acceptance of the amended Terms.

2. Eligibility and Accounts

2.1 You must be at least 18 years of age to make a purchase through the Website. By making a purchase you warrant that you meet this requirement.

2.2 Access to Services may require an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorised use.

2.3 Unless otherwise stated at the time of purchase, a licence to access a course or other digital content is personal to the purchasing account holder and the members of their household. Credentials and content must not be shared with, sold to or made available to any other person, business or group.

3. Intellectual Property

3.1 All content on the Website and within the Services, including text, video, audio, images, graphics, lesson plans, training materials, the Asset Method and associated materials, is owned by or licensed to Eazy Dog Training and is protected by copyright and other intellectual property laws.

3.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the content for your personal, non-commercial purposes for the applicable access period. You must not copy, reproduce, download (except where a download function is expressly provided), record, distribute, publish, modify, create derivative works from, sell or otherwise exploit any content, or use any content to teach, train or instruct third parties, whether in person or online, without our prior written consent.

3.3 “Eazy Dog Training”, “The Asset Method” and our logos are trade marks of Eazy Dog Training and may not be used without our prior written consent.

4. Acceptable Use

4.1 You must not use the Website or the Services for any unlawful purpose, in any way that infringes the rights of others, or in any way that damages, disables or impairs the Website or interferes with any other person’s use of it.

4.2 We may, without notice and without liability to you, suspend or terminate your account or access to any Service if we reasonably consider that you have breached these Terms. No refund is payable in respect of a suspension or termination arising from your breach.

5. Nature of the Content

5.1 Information, courses and other content provided through the Website constitute general dog training education. They do not constitute veterinary, behavioural or other professional advice specific to any individual animal, and they are not a substitute for an in-person assessment by a qualified professional.

5.2 We do not provide online services for the treatment of aggression. If an animal has bitten, displays aggressive behaviour, or you have any concern for the safety of any person or animal, you should cease training and seek in-person assistance from a suitably qualified trainer or veterinary behaviourist. If an animal appears unwell, you should consult a veterinarian.

5.3 You are solely responsible for the welfare of any animal in your care and for the safety of people and animals while you undertake any activity described in the Services, including the selection of suitable locations and equipment and compliance with applicable laws regarding the control of animals in public places.

5.4 Training outcomes depend on many factors outside our control, including the individual animal and the consistency with which training is applied. We do not warrant or guarantee any particular result.

6. Purchases and Payment

6.1 All prices are stated in Australian dollars and, unless otherwise indicated, are inclusive of GST where applicable. Prices, inclusions and access periods are as displayed on the Website at the time of purchase and may be changed by us at any time without notice, provided that changes do not affect purchases already completed.

6.2 Payment must be made in full at the time of purchase, or in accordance with any payment plan, subscription or instalment arrangement expressly offered and selected at checkout. Where a Service is supplied on a subscription or recurring-payment basis, the billing frequency, amount, renewal and cancellation terms displayed at checkout form part of these Terms.

6.3 Payments are processed by third-party payment providers. We do not store your full payment card details.

6.4 Where a price or description is displayed in error, we reserve the right to cancel the affected order and refund any amount paid, before or after the order is confirmed.

6.5 Purchases made at a discounted or promotional price are subject to these Terms in the same way as full-price purchases.

7. Online Courses and Digital Content

7.1 Access to a course or other digital content commences when payment is confirmed and continues for the access period stated on the relevant course page at the time of purchase (the “Access Period”). On expiry of the Access Period your access to that content ends. You may purchase further access at the then-current price.

7.2 Where a preview, sample lesson or other free content is made available, it is provided for evaluation only. It does not form part of any contract of sale and is not a representation that any Service is suitable for a particular purpose or animal.

7.3 We may update, add to, replace or remove lessons and other content during an Access Period as part of the ongoing development of the Services. We will use reasonable endeavours to ensure that the substance of a purchased course remains available for the Access Period.

7.4 Access to digital content requires a compatible device and internet connection, which are your responsibility.

8. Refunds and Cancellations

8.1 Digital content is made available to you immediately on purchase. Subject to clause 8.3, we do not provide refunds, credits or exchanges for change of mind, for content not accessed or completed, or for any part of an Access Period that is unused.

8.2 Where a Service is supplied on a subscription basis, you may cancel future renewals in accordance with the cancellation terms displayed at checkout. Cancellation takes effect at the end of the current billing period and amounts already paid are not refundable, subject to clause 8.3.

8.3 Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. If a Service fails to meet a consumer guarantee, you are entitled to the remedies provided by law, which may include a repair, replacement, resupply or refund depending on the nature of the failure. To make a claim, contact us at info@eazydogtraining.com with your order details and a description of the issue.

9. Physical Products

9.1 Where physical products are offered for sale through the Website, delivery charges and estimated delivery times are displayed at checkout. Delivery times are estimates only. Risk in a product passes to you on delivery to the address you nominate.

9.2 Products are supplied with the guarantees that apply under the Australian Consumer Law. If a product is faulty, damaged in transit or does not match its description, contact us with your order number and photographs and we will provide the remedy required by law. We do not accept returns for change of mind.

9.3 You must follow all manufacturer instructions and supervise any animal using a product supplied by us.

10. Third-Party Products, Services and Links

10.1 The Website and the Services may refer to, recommend or link to products, services or websites supplied by third parties, including products sold through eazydogshop.com. Any such reference reflects our general opinion and experience and is not a warranty or representation as to the suitability, quality or safety of the product or service for any particular animal or purpose.

10.2 Your purchase of a third-party product or service is a transaction between you and the relevant supplier and is governed by that supplier’s terms. To the maximum extent permitted by law, we accept no liability in connection with third-party products, services or websites, and any claim relating to them must be directed to the relevant manufacturer or supplier.

10.3 Some links may be affiliate links from which we receive a commission at no additional cost to you. The existence of a commission does not influence our recommendations.

10.4 We engage third-party providers to host the Website, process payments, deliver email and provide analytics. Links to third-party websites are provided for convenience only and do not constitute endorsement. We are not responsible for the content or privacy practices of third-party websites.

11. Disclaimer and Limitation of Liability

11.1 The Website and the Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we exclude all representations, warranties and guarantees, whether express or implied, that are not set out in these Terms.

11.2 To the maximum extent permitted by law, we are not liable for any loss, damage, injury, cost or expense (including indirect or consequential loss, loss of profit or loss of data) arising out of or in connection with the Website, the Services, the use of any content, or any activity undertaken in reliance on the content, however caused.

11.3 Where any law implies a guarantee, condition or warranty that cannot be excluded, our liability for a breach of it is limited, to the extent the law permits, to the resupply of the relevant Service or the payment of the cost of resupply.

12. Indemnity

You indemnify Eazy Dog Training, its principal, employees, contractors and agents against all claims, liabilities, losses, damages, costs and expenses (including legal costs) arising out of or in connection with your breach of these Terms, your use of the Website or the Services, or any activity you undertake with an animal in reliance on the content.

13. Privacy

13.1 We collect personal information, including your name, email address, and where relevant your delivery address and transaction details, for the purposes of operating your account, supplying the Services, processing payments, responding to enquiries and, where you have opted in, sending marketing communications. You may unsubscribe from marketing communications at any time using the link provided in each message.

13.2 We do not sell personal information. We disclose personal information only to service providers who assist us in operating the Website and supplying the Services (such as hosting, payment, email and analytics providers), and otherwise as required by law.

13.3 We take reasonable steps to protect personal information from misuse, loss and unauthorised access. You may request access to, correction of, or deletion of your personal information by contacting us at info@eazydogtraining.com.

13.4 The Website uses cookies and similar technologies to operate and to analyse usage. You may control cookies through your browser settings; some features of the Website may not function if cookies are disabled.

14. General

14.1 These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.

14.2 If any provision of these Terms is held to be invalid or unenforceable, that provision is to be read down or severed to the extent necessary, and the remaining provisions continue in full force.

14.3 Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

14.4 These Terms constitute the entire agreement between you and Eazy Dog Training in relation to the Website and the Services and supersede any prior understanding.

15. Contact

Questions regarding these Terms may be directed to Eazy Dog Training at info@eazydogtraining.com.